Every short-stay host ends up writing the same page: the door code, the wifi password, which bin goes out on Thursday, the trick with the shower, the number for the plumber. The awkward part isn’t writing it — it’s where to put it. A laminated folder on the kitchen table can’t be read before arrival, when most of the questions actually get asked. A public web page means the entry code to your flat is sitting somewhere a stranger can reach. And a message thread means the guest is scrolling back through three days of chat at eleven at night looking for six digits. A single page on an unguessable link solves the shape of the problem: readable on the phone they’re holding at the front door, not on the public web, and gone once they’ve left.
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Put the whole manual on one page — arrival instructions, the codes, the appliances, the local bits worth knowing — and upload it as a self-contained HTML file, or zip the folder if it has photographs of which key fits which lock. You get a link in seconds. Send it with the booking confirmation so it’s in the guest’s messages before they travel, and print the same link as a QR code on the fridge for the ones who lose it.
The address is a 32-character unguessable string carrying a noindex tag, so the page holding your entry code doesn’t turn up in a search for your street. That’s the part worth being deliberate about: a house manual is one of the few documents where the content is literally the key to a door, and “nobody would think to look” is not the same as “nobody can find it”. Add a viewer password on top if you want a second gate — free on a registered account, though not on anonymous uploads, which have no password or expiry controls at all.
Then let it end. On a free account links carry a fixed seven-day expiry plus one always-on slot, which happens to sit almost exactly on top of a short stay — the manual closes itself about when the guest leaves. On Solo and Studio you choose the date yourself, or set it never to expire for a manual you keep reusing. Either way, when you change the wifi password you replace the file at the same address rather than sending a new link, so the guest still holding last week’s message opens the current version.
Plenty of hosts do, and for the basics that works. Two things push people off it. The first is that a listing page is public by design — fine for the neighbourhood description, not for the entry code, so the useful half ends up in a message anyway. The second is length: a manual that actually answers questions runs to a page or two with photographs, and message threads and listing fields aren’t built to hold that in a way anyone can find at midnight.
That’s the default here. The address is long and unguessable, it carries a noindex meta tag and an X-Robots-Tag header, and there’s no public directory to browse. Nothing about the page invites discovery — it is reached by the link you handed over, and not otherwise.
No. They tap the link and the page opens in whatever browser is already on their phone. That matters here more than in most cases: the person reading this is often standing outside in the dark with luggage, on a foreign network, and any step between the tap and the door code is a step where they give up and call you instead.
Set an expiry, or delete the document, and the address stops serving the page. On a free account the expiry is a fixed seven days from upload, plus one slot you can keep permanently; Solo and Studio let you pick the date, which is what you want if you run stays of different lengths. A manual with a natural end is a good candidate for an expiry you set at the moment you send it rather than one you mean to tidy up later.
Publish one document per property and file them under a project so they’re grouped in your dashboard rather than scattered. Each has its own link, its own password and its own expiry, so a code change at one flat doesn’t touch the others, and you can see which manuals are being opened and which have been sitting unread since the last booking.
Yes, and it’s the natural pairing — a printed code by the door for the guest who deleted the message. Worth knowing what it means, though: a QR code on a kitchen wall is readable by anyone who is already inside, which is usually fine, and it points at a link that outlives the printout unless you set an expiry. If you rotate the entry code between guests, replace the file at the same address so the printed code keeps working.
Not directly. This hosts web pages, so what you upload is a self-contained HTML file, or a zip if there are images alongside it. In practice most hosts have an AI turn the text and photographs into a single page, or export from whatever tool they wrote it in. It’s one extra step at the start, and the result is a page that reads properly on a phone rather than a document the guest has to download and pinch to zoom.
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